Refund policy

At Saatavik, we ensure that every product is carefully packed and delivered in good condition.

As our products are food and consumable items, *opened or used products cannot be returned or exchanged*.

Eligible for Return or Replacement

You can request a return or replacement if:

* You receive a damaged product.
* You receive the wrong product.
* You receive an expired product.
* The product is damaged during delivery.

Please contact us within *48 hours of delivery* and share your *order number along with clear photos or an unboxing video* of the product.

Refunds

Once your request is reviewed and approved, we will provide a replacement or initiate a refund to your original payment method.

Refunds may take *5–10 business days* to reflect in your account, depending on your bank or payment provider.

Order Cancellation

Orders can be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled.

For any assistance regarding returns, replacements, or refunds, please contact the *Saatavik Customer Support Team*.

*Thank you for choosing Saatavik — A Step Towards Nature.*